Written Communication that Works
When you put it in writing, you need to get it right. Starting with the importance of those first lines, this workshop will guide you through best practice do’s and don’ts to written communication. Whether it’s reports, presentations, and letters, or e-comms such as texts, media and emails, you will leave with clear takeaways you can immediately apply in the workplace.
What will you gain?
- Clearer communicators that improve understanding
- Improved response to written correspondence
- More professional reporting and presenting
- Greater consistency across different written forms
Who is it for?
This training is suitable for anyone who interacts with internal and external customers using written forms. It will benefit people of all levels and roles, who want to improve their skills in reporting, letter-writing, presentations, email, SMS, social networks and other e-platforms.
What will it cover?
- When written contact works
- Noise and misinformation
- How to consistently create clarity
- Power of the subject starter
- Dos and don’ts of e-tools
This training session is aligned to the following CICM Professional Standards:
BS 3 Know your customer/client
BS 5 Innovation and change
PS 1 Communication and relationship-building
PS 2 Problem-solving and decision-making
PS 3 Support and influencing
B1 Inquiring; B2 Future focused; B5 Ethical
