The Credit and Collections Essentials for 2024

Mary Delahunty FCICM

Qualification & Apprenticeship Delivery Manager, Chartered Institute of Credit Management

Mary is a qualified teacher, trainer, and graduate member of CICM with over 20 years’ credit management experience. Her credit career has included holding management positions for multinational businesses.  

As CICM Qualifications and Apprenticeship Delivery Manager Mary advises individuals and employers on establishing and implementing development pathway solutions for supporting careers across the credit arena

and leads the teaching provision for CICM Credit Academy delivering on virtual classroom and face to face courses for CICM qualifications.  

Mary is continuously inspired by her students and feels it is a privilege to play a part in supporting individuals with their career development.  

Jules Eames FCICM (grad), PGCE

Resource & Content Manager, CICM

I have the pleasure of developing and delivering best practice content for CICM, the leading organisation in Credit Management. As an experienced and qualified credit professional, I share my knowledge and experience with my credit peers.

: cicm.com
: Jules Eames

Luke Sculthorp FCICM

Commercial Director UK&I , My DSO Manager

Post University, in summary my career started in retail banking with Northern Rock plc, experiencing first-hand the credit crunch of 2008, I subsequently moved into the credit services sector, joining a trade body representing debt collection, where my passion for learning was cultivated. From then on, I have been associated with the credit industry until today.

I am a surf loving Cornishman who finds himself living in West Yorkshire, enjoying the beautiful Heathcliff countryside, yet missing the Polzeath beach sand on my feet!

I’m a keen Cricketer, having represented senior teams across Cornwall, Devon, Yorkshire & Northumberland, as well as a lifelong Plymouth Argyle F.C. supporter and subsequent ‘Ginsters Pasty fan’.

I am delighted to be joining the team and helping heighten professionalism across all domestic and international credit markets.