When Credit Control Isn't Enough: Knowing When to Escalate

Every credit control team knows the account. The promise to pay that never lands, the partial payments, and then a dispute that turns up out of nowhere after 90 days. Hold on too long and the debt gets harder to recover. Escalate too soon and you can lose a customer relationship that was worth keeping.

So where is the line, and how do you know when you've reached it?

Leigh Lawrence, Credit Controller at STA International, a debt recovery agency, will take an honest look at when a debt should move from internal collections to external support. She'll cover the warning signs that an account is turning difficult, and what working with a specialist recovery firm actually involves, including where it helps and where it can go wrong.

The session is for anyone who manages a credit control team or chases invoices day to day. You'll leave with a clearer sense of when to act, what to have ready before you hand an account over, and what to look for when choosing a recovery provider.