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When Customers Disappear: How Tracing Becomes a Business Critical Tool

When does tracing move from helpful to essential? Hear from experts who explain the real cost of missing data and how effective tracing supports compliant remediation after recent PPI rulings.

12pm – 1pm GMT 27 January 2026 + Add to calendar

Losing contact with customers directly impacts cashflow, efficiency and regulatory risk. In this CICM-hosted webinar, specialists at UK Tracing, an STA Group business, discuss when professional tracing becomes business-critical, covering the cost of missing data, the limits of manual processing, and how effective tracing supports faster recovery and compliant remediation following recent PPI-related rulings.

We will cover:

•              The cost to businesses when they lose contact with customers

•              Why tracing due diligence is essential for effective cashflow

•              How missing contact data severely impacts payments

•              The operational and financial impact of manually processing large data sets

•              The necessity of GDPR and consent in tracing

•              Reaction to latest ruling on PPI repayments and the management of high-volume remediation enforcement

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