FIS brings AI revolution to CICM Members
FIS, a Fortune 500 global leader in financial technology across the full money cycle, has partnered with the CICM to advance members’ knowledge and understanding of AI-driven technologies, and how they can help modernise credit management and finance practices.
Globally recognised for its advanced payment, banking, and investment systems, FIS supports businesses of all sizes in using technology for growth. Through this new partnership, it aims to educate CICM members on the evolving landscape of automated finance.
For some time, FIS has been actively engaged with CICM. It hosted an event for the London Branch in December at its London offices and is part of the CICM Think Tank. Its first initiative as a corporate partner was Follow the Leaders! an engaging 30-minute interview between CICM CEO Sue Chapple and FIS EVP Seamus Smith. They discussed the future of credit management, the impact of AI on AR automation, and what makes a successful corporate partnership.
Highlighting the new CICM and FIS collaboration, they also explored how technology and professional development must align to tackle rising risks, regulatory demands, and shifting skill requirements – all while equipping credit teams for the future.
Throughout the year, FIS will host a series of webinars and events across the UK, focusing on how AI technologies can optimise financial operations. These cutting-edge technologies provide tools for receivables, payables, and revenue optimisation that address the limitations of traditional finance processes. With real-time insights and enhanced visibility into cash flows, they enable businesses to drive revenue growth and build stronger customer relationships.
Richard Cacertori, Global Market Owner for Automated Finance, says FIS is excited by CICM’s vision: “CICM’s goal of enhancing the credit industry, and supporting members’ career development through education and upskilling, aligns with our own goals. In the world of automated finance, we hope to understand more deeply their pain points and help them resolve the issues they face.”
At the moment, Keith says the hottest topic is AI.
“Predictive AI, for instance, can find trends that detect risks and opportunities for growth early,” he explains. “Generative AI can craft emails from a conversation, whilst agentic AI can write responses without human input by interpreting the intent of an incoming email. People want and need to learn how to work best with all the new types of AI technology that’s emerging.”
“But contrary to popular belief,” Keith cautions, “it’s not just about the technology; it’s also about upskilling people and showing them how they can actually do so much.”
FIS plans to discuss the advantages of AI technologies throughout the year, expanding beyond credit and collections to include working capital, treasury management, and even supply chain finance. The events will be designed to help members enhance their knowledge, broaden their professional network, and learn from one another by sharing best practices.
Sue Chapple FCICM, CEO of the CICM, is enthusiastic about the corporate partnership: “We’re excited to collaborate with FIS on events which explore the use of cutting-edge technologies in the credit management profession. Their generous sharing of knowledge and insight will support our aim of upskilling and educating credit professionals and ensuring our members remain at the forefront of change in the industry.”
