CICM Autumn Bundle - Managing Stakeholders
In today’s credit environment, success depends on more than technical skills. This essential 3-part training bundle empowers credit professionals to handle sensitive conversations, build cross-functional collaboration, and support vulnerable customers with confidence and care. Whether you're navigating tough client calls, aligning with sales teams, or working ethically with vulnerable individuals, this series equips your team with the emotional intelligence, language, and tools they need to perform with professionalism, empathy, and impact.
Whats Included:
Handling Difficult Conversations - 4th September 2025, 1pm - 3pm (Online)
Difficult conversations are part of the job, right? But they don’t have to be. Using well regarded frameworks, your training session will convert theory into practice. You will apply workable techniques to realistic situations, so that you are better able to handle challenging interactions with customers, clients, and internal stakeholders.
Strengthen the Credit Sales Relationship - 25th September 2025, 1pm - 3pm (Online)
The credit-sales relationship can be a challenging one, but one that should not be ignored. When credit-sales teams work well together, it creates positive outcomes across both departments and throughout the organisation. It makes sense, then, to take time to strengthen that relationship. Whether you have an existing alliance that you want to build, or you have challenges you need to resolve, this training will give you the tools you need to make the best of this unique working collaboration.
Identify and Support Vulnerable Clients - 9th October 2025, 1pm - 3pm (Online)
A must-have tool in every credit toolkit. Vulnerability can affect anyone at any time. And a modern credit professional needs to be ready to handle it. This training session helps you understand vulnerability and how you can identify it in others. It gives you the tools you need to act on vulnerable situations and the techniques and confidence to support those in vulnerable circumstances in real and practical ways. More than that, it creates a culture that embeds the fair treatment of all clients and customers into working practice.
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