The Chartered Institute of Credit Management (CICM), in collaboration with Hays, is proud to launch Unlocked, a three-part webinar and development series designed to help Credit professionals and organisations navigate the future of the profession with confidence.
Bringing together senior leaders, industry experts, and practical insight, the series explores the key challenges and opportunities shaping modern Credit Management. From organisational transformation and succession planning to workforce capability and professional development, Unlocked provides actionable guidance for professionals at every stage of leadership.
Webinar 1: Transformation Unlocked
24 June @ 12pm | Live Webinar
The first session in the series will explore how Credit teams are responding to organisational change, evolving business demands, and technological advancement.
This 60-minute live panel discussion will examine:
- Workforce management challenges facing Credit teams today
- Emerging skills gaps across the profession
- The growing impact of technology and AI on operations
- What high-performing Credit functions look like in modern organisations
- How businesses can align people, structure, and technology to remain competitive
Featuring perspectives from experts across CICM, Hays, and leading organisations, this session is designed for mid-to-senior Credit professionals looking to future-proof their teams and operations.
Webinar 2: Succession Unlocked
22 September @ 12pm | Strategic Leadership Webinar
Created specifically for senior leaders — including Heads of Credit, Credit Directors, CFOs, Finance Directors, and HR professionals — this strategic session focuses on succession planning and leadership development within Credit Management.
Topics will include:
- The critical skills required for future Credit leaders
- Identifying capability gaps and mitigating organisational risk
- Developing effective leadership pathways
- Building sustainable, high-performing teams
- Planning for future workforce capability needs
Building on the themes introduced in June, this webinar will provide practical frameworks and strategic insight to support long-term organisational success and resilience.
Webinar 3: Activation Unlocked
13 October @ 12pm | Training & Development Programme
The final phase of the Unlocked series moves from insight to implementation through a structured training and commercial activation programme built around the Credit Lifecycle / Excellence Framework.
This phase will:
- Transform webinar learning into scalable CICM training programmes
- Offer both in-house organisational training and open member sessions
- Provide exclusive incentives for webinar attendees
- Support ongoing skills development and retention
- Position training as a strategic investment in long-term workforce capability and sustainability
Supporting the Future of Credit Management
Together, the Unlocked series is designed to equip organisations and professionals with the tools, knowledge, and confidence needed to thrive in a rapidly evolving Credit landscape.
Whether you are leading a Credit function, developing future talent, or preparing your organisation for change, this series offers valuable insight, practical guidance, and long-term development opportunities to support sustainable success.
