Events

A practitioner-led discussion on how credit teams are shaping automation, judgement and performance in practice

Join the East of England branch of the CICM and Hays Specialist Recruitment in their next lunch & learn event on creating the ultimate CV with top tips and ideas to help you develop your credit career.

Unlocked is a strategic webinar series from CICM and Hays designed to explore the future of Credit management through insight, leadership and action.

Whether it’s reports, presentations, and letters, or e-comms such as texts, media and emails, you will leave with clear takeaways you can immediately apply in the workplace.

Whether it’s a boardroom pitch, a budget request or a customer negotiation, knowing how to present well is a critical to a credit and collections professional.

Upgrade your negotiation skills with best-practice strategies for stronger stakeholder relationships and successful outcomes.

The Credit Services Association and the Chartered Institute of Credit Management are proud to launch a new collaborative virtual training session - Join us to gain the clarity and practical insight needed to ensure your credit and collections activities are fully Consumer Duty focused.

International bundle - incoterms® LoC, payments and rules

This course provides practical ways to conduct successful export contracting, by considering Incoterms® 2020, the international standard for contracting.

Gain practical tips on how to build your profile, develop your network and engage with the right people, without it costing you oodles of time.

In a globalised world, export provides a vastly expanded marketplace and better spread of risk. International payment systems such as the Letter of Credit allow safe trading provided the rules, processes and responsibilities are fully understood and applied. Avoid inaccurate information, by choosing this training for professionally delivered, up to date information that aligns with international best practice.

Avoid inaccurate information about export payments and contracting, by choosing this training session for professionally delivered, up to date information that aligns with international best practice

Discover the difference between preference and non preference origin and how to determine both.

Master credit risk with the Credit Risk Mastery Bundle – a three-part programme to analyse financial data, assess creditworthiness, and set accurate risk limits.

Unpick the mysteries of the books, by delving into financial accounts with a qualified and experienced trainer

Hands-on credit risk training: interpret figures beyond the dashboard to evaluate corporate clients’ creditworthiness effectively.

This training session offers you a unique opportunity to access the knowledge and experience of a registered Insolvency Practitioner. Using creditor-familiar settings and language, they will guide you through the different types of insolvency, and the rules and processes surrounding them.

Maximise credit reference reports to assess customer risk, financial creditworthiness, and default likelihood. Make informed credit decisions and set effective limits.

Debt recovery through the courts does not have to be a daunting prospect. In this highly informative training, an experienced legal professional will guide you through what you need to do to navigate the court system and its rules.

An in-depth and interactive training session that helps you understand credit risk and apply the principles of assessment in a practical setting.

A lively, interactive training session that delivers a boost to collectors new and old. The programme will give you the knowledge, tools and techniques needed to collect your customer’s payments.

Debt recovery through the courts does not have to be a daunting prospect. In this highly informative training, an experienced legal professional will guide you through what you need to do to navigate the court system1 and its rules

Join a live session where you and your peers look at how to revise your topics, test your knowledge and take your exam. Work with an experienced and qualified tutor to troubleshoot your exam techniques and pass that exam!

Build the skills you need to understand your assignment, check your answers and submit your work. Let an experienced and qualified tutor troubleshoot techniques so you can write that assignment!

A thought-provoking training session designed to give you clear takeaways toward your Continuing Professional Development.

Take control of your time with CICM’s Time Tamer workshop. Learn to prioritise tasks, reduce distractions, and manage workloads effectively.

Our Fear Facing Training Bundle is designed for professionals who want to handle pressure with composure, communicate with clarity, and turn challenging conversations into positive outcomes.

This training session will help you recognise emotional triggers, reduce bias and control impulse. The result? You will be able to select appropriate responses, first time, every time.

When tension is mishandled, avoided or allowed to escalate, it drains trust, productivity, and morale. The difference between destructive conflict and healthy outcomes is skill. That is exactly what this training provides.

What do you find difficult? Rejecting a customer’s credit request? Addressing a team member’s performance issues? Raising sensitive topics with a vulnerable client? In truth, none of these difficult conversations are the problem. Avoiding them is.

What do you find difficult? Rejecting a customer’s credit request? Addressing a team member’s performance issues? Raising sensitive topics with a vulnerable client? In truth, none of these difficult conversations are the problem. Avoiding them is.

Our Collections Training Bundle is built for credit and collections professionals who want to improve cash flow, reduce bad debt and drive confident, consistent results across their ledger.

Debt collection training that works. Equip your team with the skills, tools, and techniques to handle queries, collect faster, and increase cashflow.

Learn each stage of the collections process in an interactive session with expert guidance and practical techniques to build skills and confidence.

Boost your collections skills with practical, hands-on training. Learn advanced credit and debt collection techniques and build confidence in a safe, engaging environment.

This training course for debt collector's is designed to tackle the biggest challenges in debt collection using real-world scenarios and strategies.

Our Seasonal Best Practice Bundle is designed to strengthen every stage of your credit lifecycle — from onboarding to recovery. Whether you’re preparing for peak trading periods or tightening processes for the year ahead, this bundle gives you the practical tools and confidence to protect cash flow and minimise risk.

Need training in Credit Risk? Our Best Practice Skills to Assess Credit Risk Course gives you the knowledge, tools and techniques that you need to identify risk, assess your customers and recommend the appropriate risk controls

Upgrade your negotiation skills with best-practice strategies for stronger stakeholder relationships and successful outcomes.

With emphasis on practical application of theory in a workplace setting, this highly engaging, active training session develops your collections skills.

Debt recovery through the courts does not have to be a daunting prospect. In this highly informative training, an experienced legal professional will guide you through what you need to do to navigate the court system and its rules.