Events

Unlocked is a strategic webinar series from CICM and Hays designed to explore the future of Credit management through insight, leadership and action.

A practical CICM webinar with Leigh Lawrence of STA International on spotting difficult accounts early and knowing when to escalate a debt.

Coface economist Jonathan Steenberg and Ross Chambers of Finclusion and Neuro NEDs on the economy, access to finance, neurodiversity and fresh starts.

What did 2026 teach Credit & Collections, and what does it mean for next year? An honest, practical session with CICM and Top Service.

Improving cash collection by reducing working capital tied up in disputes.

A CICM webinar with Imed Bouzamita of STA International on reducing overseas credit risk and recovering debt when a customer abroad stops paying.

Boost your collections skills with practical, hands-on training. Learn advanced credit and debt collection techniques and build confidence in a safe, engaging environment.

This training course for debt collector's is designed to tackle the biggest challenges in debt collection using real-world scenarios and strategies.

Need training in Credit Risk? Our Best Practice Skills to Assess Credit Risk Course gives you the knowledge, tools and techniques that you need to identify risk, assess your customers and recommend the appropriate risk controls

Our Seasonal Best Practice Bundle is designed to strengthen every stage of your credit lifecycle — from onboarding to recovery. Whether you’re preparing for peak trading periods or tightening processes for the year ahead, this bundle gives you the practical tools and confidence to protect cash flow and minimise risk.

Upgrade your negotiation skills with best-practice strategies for stronger stakeholder relationships and successful outcomes.

With emphasis on practical application of theory in a workplace setting, this highly engaging, active training session develops your collections skills.

Debt recovery through the courts does not have to be a daunting prospect. In this highly informative training, an experienced legal professional will guide you through what you need to do to navigate the court system and its rules.

Unpick the mysteries of the books, by delving into financial accounts with a qualified and experienced trainer

Hands-on credit risk training: interpret figures beyond the dashboard to evaluate corporate clients’ creditworthiness effectively.

Maximise credit reference reports to assess customer risk, financial creditworthiness, and default likelihood. Make informed credit decisions and set effective limits.

Learn how to best identify & support vulnerability

When repayment plan income is dependent on your conversations with customers and clients, it is not enough to rely on past methods and accumulated efforts.

Build confidence in handling vulnerable customer conversations. Using FCA-approved approaches.

Learn how to embed fair treatment into your culture, processes, and outcomes—putting customers at the heart of everything you do.

Debt collection training that works. Equip your team with the skills, tools, and techniques to handle queries, collect faster, and increase cashflow.

Debt collection training that works. Equip your team with the skills, tools, and techniques to handle queries, collect faster, and increase cashflow.

Debt collection training that works. Equip your team with the skills, tools, and techniques to handle queries, collect faster, and increase cashflow.

Learn how to become an authentic leader in credit and collections with this specialist training.

What do you find difficult? Rejecting a customer’s credit request? Addressing a team member’s performance issues? Raising sensitive topics with a vulnerable client? In truth, none of these difficult conversations are the problem. Avoiding them is.

Learn practical frameworks to delegate with clarity, confidence, and impact.

Debt recovery through the courts does not have to be a daunting prospect. In this highly informative training, an experienced legal professional will guide you through what you need to do to navigate the court system and its rules.

This focused two-hour session delivers a practical, real-world overview of B2B insolvency, designed specifically for credit, collections and finance professionals who need clarity, confidence and control.

Avoid inaccurate information about export payments and contracting, by choosing this training session for professionally delivered, up to date information that aligns with international best practice

An interactive training session for credit professionals to master communication, negotiate repayment plans, resolve disputes, and apply practical strategies in modern credit management.

When tension is mishandled, avoided or allowed to escalate, it drains trust, productivity, and morale. The difference between destructive conflict and healthy outcomes is skill. That is exactly what this training provides.

Upgrade your negotiation skills with best-practice strategies for stronger stakeholder relationships and successful outcomes.

Join a live session where you and your peers look at how to revise your topics, test your knowledge and take your exam. Work with an experienced and qualified tutor to troubleshoot your exam techniques and pass that exam!

Build the skills you need to understand your assignment, check your answers and submit your work. Let an experienced and qualified tutor troubleshoot techniques so you can write that assignment!

Debt collection training that works. Equip your team with the skills, tools, and techniques to handle queries, collect faster, and increase cashflow.

Debt collection training that works. Equip your team with the skills, tools, and techniques to handle queries, collect faster, and increase cashflow.

Debt collection training that works. Equip your team with the skills, tools, and techniques to handle queries, collect faster, and increase cashflow.

Unpick the mysteries of the books, by delving into financial accounts with a qualified and experienced trainer

Hands-on credit risk training: interpret figures beyond the dashboard to evaluate corporate clients’ creditworthiness effectively.

Maximise credit reference reports to assess customer risk, financial creditworthiness, and default likelihood. Make informed credit decisions and set effective limits.

This course provides practical ways to conduct successful export contracting, by considering Incoterms® 2020, the international standard for contracting.

This course provides practical ways to conduct successful export contracting, by considering Incoterms® 2020, the international standard for contracting.

Avoid inaccurate information about export payments and contracting, by choosing this training session for professionally delivered, up to date information that aligns with international best practice

Avoid inaccurate information about export payments and contracting, by choosing this training session for professionally delivered, up to date information that aligns with international best practice

Boost your collections skills with practical, hands-on training. Learn advanced credit and debt collection techniques and build confidence in a safe, engaging environment.

Debt recovery through the courts does not have to be a daunting prospect. In this highly informative training, an experienced legal professional will guide you through what you need to do to navigate the court system and its rules.

The national event discussing the hottest topics and trends in the Credit Management and Debt Collection industry.