1. You are here:
  2. Homepage
  3. Learning & Development
  4. Qualifications
  5. Credit and Collections
  6. Level 2 Certificate in Credit and Collections

Level 2 Certificate in Credit and Collections

This is our Level 2 qualification which aims to improve your skills and help you gain recognition in your role. It will raise your confidence and performance in day-to-day tasks and build your skills ready for the next stage in your career

Green shape icon

What will I learn?

  • Foundation knowledge about broad areas of credit and collections.
  • Understand and implement the principles of best practice to enhance and optimise day-to-day activities.
Green Oblong

What will I gain?

  • Improve your technical knowledge
  • Useful techniques which can be used daily
  • A CICM qualification can increase your earning potential, even while you are still studying. 
  • Pass any two awards to achieve CICM Level 2 Certificate in Credit & Collections. Pass any four awards to achieve the CICM Level 2 Diploma in Credit & Collections.
Green donut icon

Who is it for?

New recruits to credit and collections such as apprentices, and more experienced staff, who are unqualified.  

 

Green shape icon

How to get started

Choose a preferred study method

Choose a preferred study method that works best for you:

See the costs and packages

Review the costs and packages of your chosen study method and level of Qualification.

Book your course

Once you know your chosen study method and have seen the costs of your desired package, you can begin booking your course through the preferred study method.

Green Oblong

Can I get exemptions or credit recognition from units?

Yes, if you already have business-related qualifications at an equivalent or higher level, you can apply for an exemption.

Are you eligible for an exemption?

Recognition of prior learning

The CICM accredits prior learning, and learners may apply for an exemption for one or more units if they have passed a relevant subject in an equivalent qualification.  This must be at the same or a higher level.

A request for exemption should be made in writing on registration with the CICM, and be supported by copies of certificates and official confirmation of the subjects or units passed.  It may also be necessary to provide syllabus details so that the Institute can determine the degree of match between the qualifications being considered and its own units.

Examination exemptions will not be awarded for units where a candidate has previously sat and failed that unit in an CICM examination.  Also, only the CICM can advise on eligibility for exemptions.  Exemptions are not valid until the relevant fee has been paid.

For further information please contact [email protected]

 

Green pie shape

See all Level 2 Awards

Awards in this Qualification

Credit Management (Trade Export and Consumer)

This unit provides an understanding of the concepts, processes and techniques that underpin best practice across a range of credit environments.

Export Credit Management

The unit provides a broad understanding of the legal context and structures in which business operates through the development of knowledge about the English legal system, contract law, agency, and sales and supply of goods legislation.

Consumer Credit Management

This award provides an understanding of the concepts, processes and techniques that underpin best practice within consumer credit management.

Trade Credit Management

This award provides an understanding of the concepts, processes and techniques that underpin best practice within consumer credit management.

Taking Control of Goods

This regulated award covers the knowledge requirement of those seeking certification to act as an enforcement agent.

Credit Control and Collections

This is an entry level unit that aims to assess essential knowledge and skills of Credit Controllers and Collectors.

Business Communications and Personal Skills

This unit aims to develop the business communications and personal skills required for credit controller and debt collection specialist and enforcement work.

Consumer Collections

This intermediate award provides an understanding of the concepts, processes and techniques that underpin best practice within consumer credit management.

Commercial Telephone Collections

The Commercial Telephone Collections unit aims to develop the knowledge, skills and behaviours required for commercial telephone collections.

Consumer Telephone Collections

The Consumer telephone Collections unit aims to develop the knowledge, skills and behaviours required for consumer telephone collections.

Green donut icon

Why choose CICM Qualifications?

CICM Qualifications are regulated by Ofqual, Qualification Wales and, CCEA (Regulations) and available in Apprenticeships or a range of study options, as well as the Education and Skills Funding Agency (ESFA) for End Point Assessment (EPA).

As a CICM learner, you prove your commitment to upholding the highest professional standards and to raise personal performance.

 

Green shape icon
Frequently asked Questions

 

What Level of Qualification is right for me?

How to choose your CICM Qualification level:


Level 2 CICM Qualifications

These are referred to as "Entry Level" CICM Qualifications. They are the benchmark for credit controllers, collectors and enforcement agents working in operational roles, with little or no experience in the profession.


Level 3 CICM Qualifications

These are referred to as the "Intermediate" CICM Qualifications. They are the benchmark for credit controllers and collectors working in senior operational roles.


Level 5 CICM Qualifications 

These are referred to as the "Advanced" CICM Qualifications. These are the benchmark for credit and collections professionals at a managerial or strategic level.

How do I get a CICM Qualification?

How do I get a CICM Qualification?

CICM's Credit Management and Qualifications will require learners to pass awards that contribute to their overall qualification.

 

How long does it take to get a CICM Qualification?

How long does it take to get a CICM Qualification?

There's never a wrong time to start a Credit and Collections Qualification. CICM Qualifications are completely flexible and we will work closely in supporting you to achieve your results.

 

What should I do after a Level 5 Qualification?

What comes after a Level 5 Qualification?

What are the next steps after a Level 5 Qualification in Credit Management and Collections? It's more important than ever to ensure that you continue your professional development and keep your skills sharp. Take a look at our CICM Training options, filled with Credit and Collections training courses to help you with your continuous development.

 

Are you eligible for an exemption?

Recognition of prior learning

The CICM accredits prior learning, and learners may apply for an exemption for one or more units if they have passed a relevant subject in an equivalent qualification.  This must be at the same or a higher level.

A request for exemption should be made in writing on registration with the CICM, and be supported by copies of certificates and official confirmation of the subjects or units passed.  It may also be necessary to provide syllabus details so that the Institute can determine the degree of match between the qualifications being considered and its own units.

Examination exemptions will not be awarded for units where a candidate has previously sat and failed that unit in an CICM examination.  Also, only the CICM can advise on eligibility for exemptions.  Exemptions are not valid until the relevant fee has been paid.

For further information please contact [email protected]

 

CICM Moderator Feedback Reports

Moderator Feedback Reports are useful resources to help learners with their assignments to help them achieve a good result.