Credit Control and Collections

This is an entry level unit that aims to assess essential knowledge and skills of Credit Controllers and Collectors.

40 Guided Learning Hours 91 Total Qualification Time

Aim

This entry level aims to assess essential knowledge and skills of Credit Controllers and Collectors.

Syllabus topics

1. Principles of credit/collections in organisation (30%)

Importance of credit control/collections in organisation
Structure of credit/collection function
Organisational policies and procedures
Product/services support explanation
Personal work objectives

2. Risks related to credit control/collections (15%)

Risks related to credit control/collections work
Minimising risks

3. Working in a compliant way (20%)

Compliance with legal, regulatory, or organizational requirements
Consequences of not following organizational policies and procedures
Raising concerns if errors made

4. Excellent service delivery (15%)

Organisational standards and values
Personal knowledge, skills and behaviours needed to ensure excellent service delivery

5. Reflective practice (20%)

Evidence of effective credit control/collections
Reflection on work and learning activities to make improvements to performance
Progress identification and evaluation of performance

Assessment

One written assignment