CICM Learning Support Service

What is the Learning Support Service?

The Learning Support Service is a CICM Qualifications Study Method which includes a tutor-supported credit management course which is limited to 120 minutes of tutor support, provided via email and telephone. If you require more interaction from a tutor-led study method, we would recommend our CICM Virtual Classes.

Navigate the below tabs to take a look at our Level 2, Level 3 and Level 5 courses/units.

Explore CICM Qualification Units

Level 2 Units

Credit Management (Trade Export and Consumer)

This unit provides an understanding of the concepts, processes and techniques that underpin best practice across a range of credit environments.

Export Credit Management

The unit provides a broad understanding of the legal context and structures in which business operates through the development of knowledge about the English legal system, contract law, agency, and sales and supply of goods legislation.

Consumer Credit Management

This award provides an understanding of the concepts, processes and techniques that underpin best practice within consumer credit management.

Trade Credit Management

This award provides an understanding of the concepts, processes and techniques that underpin best practice within consumer credit management.

Taking Control of Goods

This regulated award covers the knowledge requirement of those seeking certification to act as an enforcement agent.

Credit Control and Collections

This is an entry level unit that aims to assess essential knowledge and skills of Credit Controllers and Collectors.

Business Communications and Personal Skills

This unit aims to develop the business communications and personal skills required for credit controller and debt collection specialist and enforcement work.

Consumer Collections

This intermediate award provides an understanding of the concepts, processes and techniques that underpin best practice within consumer credit management.

Commercial Telephone Collections

The Commercial Telephone Collections unit aims to develop the knowledge, skills and behaviours required for commercial telephone collections.

Consumer Telephone Collections

The Consumer telephone Collections unit aims to develop the knowledge, skills and behaviours required for consumer telephone collections.

Level 3 Units

Accounting Principles

This unit aims to develop a good understanding of fundamental accounting principles and techniques for those working credit management related areas.

Advanced Business Communications and Personal Skills

The unit develops the advanced business communications and personal skills required for advanced credit controller, debt collection specialist and enforcement work.

Advanced Collections

This unit develops the advanced collection knowledge and skills required for advanced credit controller and debt collection specialist work.

Business Environment

The unit places the working environment in context through the development of an understanding of four elements, the structure and function of organisations, organisational management, marketing and the external environment such as the economy and markets.

Business Law

Consumer Collections

This intermediate award provides an understanding of the concepts, processes and techniques that underpin best practice within consumer credit management.

Consumer Credit Management

This award provides an understanding of the concepts, processes and techniques that underpin best practice within consumer credit management.

Credit Management (Trade Export and Consumer)

This unit provides an understanding of the concepts, processes and techniques that underpin best practice across a range of credit environments.

Credit Risk Management

This unit aims to develop the credit risk management knowledge and skills of advanced credit controller and debt collection specialists.

Debt Recovery Management

This unit aims to develop advanced knowledge and skills required for debt recovery management work.

Export Credit Management

Trade Credit Management

This award provides an understanding of the concepts, processes and techniques that underpin best practice within consumer credit management.

Advanced Enforcement

This regulated intermediate award develops the advanced knowledge, skills and behaviours of senior enforcement agents.

Level 5 Units

Advanced Credit Risk Management

The unit aims to build high level knowledge and skills in advanced credit risk management.

Compliance with legal, regulatory, ethical and social requirements

The unit aims to develop the ability to evaluate compliance with legal, regulatory, ethical and social requirements for own area of responsibility

Strategic Planning

The unit aims to develop the ability to map the environment in which a business operates and benchmark operational performance in a way which raises strategic planning and communication skills

Legal proceedings and Insolvency

This unit aims to develop an understanding of legal proceedings and insolvency in relation to the collection of debt.

Strategic Communications and Leadership

The unit aims to build leadership skills through a theoretical and practical understanding of strategic communications

Process Improvement

The unit aims to develop the ability to monitor, review and improve business processes in own area of responsibility.

Book Learning Support Service

With up to 120 minutes of tutor support, book onto a course with the Learning Support Service

Book Learning Support Service