Process Improvement

The unit aims to develop the ability to monitor, review and improve business processes in own area of responsibility.

Learning Outcomes:

  • Be able to monitor business processes.
  • Be able to review business processes.
  • Be able to improve business processes.

Assessment Criteria

  • Use appropriate measures to monitor and assess business processes in own area of responsibility.
  • Work with relevant stakeholders to monitor how business processes affect the quality of work in the department.
  • Devise a plan for suggested improvements in response to the business process monitoring undertaken.
  • Use appropriate measures to check the validity of the plan of improvement.
  • Take corrective action and revise plans where necessary.
  • Prepare a business plan for the implementation of proposed process improvements.
  • Develop measures to test the impact of the change to business processes.

Indicative content

  • Benefits and potential difficulties associated with business process management
  • Lean Six Sigma, Streamlined Process Improvement (SPI) and Continuous Improvement methodologies
  • Use of tools and techniques to identify areas for improvement including value stream mapping, statistical process control and the DMAIC problem solving process.
  • Critical business processes and preliminary boundaries
  • Creation of process improvement team and project plan including reporting

Book your course

Study this course with either Virtual Classes, Learning Support Service or completely independently