Process Improvement

Learning Outcomes:

• Be able to monitor business processes.
• Be able to review business processes.
• Be able to improve business processes.

Assessment Criteria

• Use appropriate measures to monitor and assess business processes in own area of responsibility.
• Work with relevant stakeholders to monitor how business processes affect the quality of work in the department.
• Devise a plan for suggested improvements in response to the business process monitoring undertaken.
• Use appropriate measures to check the validity of the plan of improvement.
• Take corrective action and revise plans where necessary.
• Prepare a business plan for the implementation of proposed process improvements.
• Develop measures to test the impact of the change to business processes.

Indicative content

• Benefits and potential difficulties associated with business process management
• Lean Six Sigma, Streamlined Process Improvement (SPI) and Continuous Improvement methodologies
• Use of tools and techniques to identify areas for improvement including value stream mapping, statistical process control and the DMAIC problem solving process.
• Critical business processes and preliminary boundaries
• Creation of process improvement team and project plan including reporting