Reflect and develop
A trainer-guided interactive session that follows the principles of CICM’s self-guided reflection for CPD on-demand workshop. A recognised reflective model of development is used to help you assess your current skills position and identify gaps and opportunities. More than this, it gives tangible methods that allow you to put ideas into action and make them work. You will leave the session with a clear understanding of your CPD pathway and the tools and plans to carry them out.
Developing a positive working environment
A positive, professional working environment creates a harmonious culture, more engagement and reduced HR issues. Do you have a working environment that could benefit from such a refresher? Or would you like to learn more about how to develop a culture of expected behaviours? If so, then this session will be useful for you.
Judgement and decision making
As you progress in your credit and collections work, you may find yourself faced with more complex decisions. If you or your team members are struggling with decision-making or are turning to others too often for confirmation before taking the action, then this workshop will be helpful to you.
Listening Skills
Listening is a key skill within Credit, Collections and Debt Advice. Many individuals and organisations find themselves in financial difficulty or some form of vulnerability. Listening is vital to understand the situation and provide support. This workshop will develop existing aural skills and add new ideas that help improve listening, build better rapport with customers and create better outcomes.
Negotiation Skills
Chances are, you already have a degree of negotiation skill. This interactive training workshop will help you build on those foundations by revisiting how you negotiate. As you build confidence and self-belief, you will assess core skills, and practise how you can improve them using key industry-focused scenarios.
Questioning Skills
We often feel we can’t ask for more information because of the customer’s approach. This fun and upbeat training session will help you to challenge that belief. You will learn to acknowledge the fact that you can ask the questions. You will go on to develop a question bank for yourself that gives you the customer outcomes you want, more quickly and more effectively.
Objection Handling
When credit customers find themselves in difficult financial situations, this stressful environment can bring out uncharacteristic behaviours, including the raising of objections to payment. This useful training session will help you handle these more challenging customers, and, in turn, gain a much-improved end result.
Creating highly effective teams
This training session empowers line managers to develop a group of individuals into a positive, collaborative, and high-performing team. Using theory and practical interactivity, the workshop concentrates on the dynamics of effective teams and the role that preferences play in its success.
Self-belief for peak performance
This workshop takes a practical and sensitive look at how individuals can become more resilient and assertive in the ever-changing workplace. You will learn how to manage stress, strengthen resilience, be more assertive, and build self-esteem.
Seven habits of highly effective credit professionals
If you want to challenge the ‘norm’ and think outside of your everyday working environment, this training session is for you. The interactive workshop uses Covey’s acclaimed ‘Seven Habits’ principles as a framework to support individuals and teams to get the best out of themselves and others.
Presentation skills
This session offers advanced techniques that build on the skills of existing confident presenters. Whether you need to prepare and present the perfect business pitch or need to make others listen and believe in you, you are guaranteed to improve your outputs with this training.
Managing people and business projects
Build winning teams and drive empowered project management with this specialised training. Using an assertive management approach, it covers the effects of unconscious bias, commercial culture, engagement, mentoring and motivation.
Creativity and thinking skills
Using advanced lateral thinking techniques you will develop creative facilitation skills that allow you to solve problems and overcome barriers.
Business acumen
Experts in the field of business will help you develop the skills necessary to convert financial drivers and commercial curiosity into innovative growth and business success.
